IndigiFLIX PRIVACY POLICY

This privacy policy applies to all personal information collected by INDIGENOUS STREAMING PTY LTD trading as INDIGIFLIX, an Australian corporation, via the website located at indigiflix.com.au referred to in this policy as “us”, “we” or “our”.

Please read this Privacy Policy carefully as it sets out the way we collect, use, handle and disclose information, including your personal information in connection with the INDIGIFLIX subscription video on demand service or any other offerings of the services provided by INDIGIFLIX (the INDIGIFLIX Service).

INDIGIFLIX takes your privacy seriously. We do not rent, sell or share your personal information with 3rd parties, except as listed below.  

We may update this Privacy Policy from time to time and we will attempt to inform you of any material changes by email. 

1. 1. What is “personal information”?

When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth) (the “Act”). In general terms, “personal information” is any information that can be used to personally identify you. This may include your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card information. 

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

1. 2.    What kind of information do we collect?

The kind of personal information that we collect from you will depend on how you use the INDIGIFLIX Service.  

The personal information which we collect and hold about you may include you: name, mailing address, date of birth, email address, telephone number and credit card/billing information.

1. 3.    How we collect your personal information

We may collect content, personal information, communication and other information that you input into the INDIGIFLIX website or provide when using the INDIGIFLIX Service. For example, when you sign up to create an INDIGIFLIX account, when you enter information while using the INDIGIFLIX Service, any interactions with our customer service team, when you register your interest to access any INDIGIFLIX Services, or if you participate in any INDIGIFLIX related survey, promotion or other marketing. 

We may collect and store certain information about your interaction with INDIGIFLIX website and services, including cookies, IP Addresses, browser type, device type, location, Internet service provider (ISP), entry and exit pages, operating systems, time/date stamps, and other related data. 

INDIGIFLIX uses this information, only to improve the quality of our services and products. If you choose to decline cookies via your browser, you will have some limitations in using INDIGIFLIX services. As a general rule however, it is not possible to identify you personally from our use of cookies.

1. 4.    Purpose of collection

We collect, hold, use and disclose the personal information we have for the purpose of administering, providing, improving, analysing and personalising the INDIGIFLIX Services and marketing efforts including without limitation as follows: 

• (a)  Providing the INDIGIFLIX Service. We use the personal information we have to assess your application for the INDIGIFLIX Service, provide products and services to you, to provide you with information or advice about the INDIGIFLIX Service, to personalise and customise your experience, to provide you with access to the INDIGIFLIX Service.
• (b)  Providing analytics and business legal requirements. We use the information we have to measure the effectiveness and distribution of the INDIGIFLIX Service, and understand the types of people who use the INDIGIFLIX Service in order to assist with content selection, conduct business processing functions. 
• (c)  Communicate with you. We use the information we have to send you marketing communications, communicate with you about the INDIGIFLIX Service.
• (d)  Other disclosures. We may disclose the information we have as required or permitted by any law (including as required under the Act), and to specific third parties authorised by you to receive information held by us.

We customarily disclose personal information ONLY to our service providers who assist us in operating the INDIGIFLIX website.  Your personal information may be exposed from time to time to maintenance and support personnel acting in the normal course of their duties, but we have agreements in place with personnel and service providers that your information is to remain private.

When you register to use INDIGIFLIX services or by purchasing any products from a vendor using INDIGIFLIX services, your email will automatically be listed in the INDIGIFLIX mailing list. You will receive welcome information, account information, and other marketing related information related to INDIGIFLIX services and the products you viewed and purchased. You may also receive periodic emails from us notifying you of new features, products, titles and other related information for INDIGIFLIX services. 

You may choose to opt out of receiving emails from INDIGIFLIX, but if you choose to do so, you will not receive technical support requests, account updates and notifications, product updates, security updates or updates to the Terms of Services as well as updates to Privacy Policy of INDIGIFLIX. At any time if you forget your account information, you may log back onto INDIGIFLIX website and click forgot login on the login area screen, a password reset link will be emailed to you with further steps to reset your account info.

1. 5.    Storage 

We may hold your personal information in electronic or hard copy format or a combination of both (including by storing your information with relevant data processing and storage providers who INDIGIFLIX may use from time to time).

We store data until it is no longer necessary to provide the INDIGIFLIX Service and/or to manage your INDIGIFLIX account. This is assessed by INDIGIFLIX on an individual basis and depends on different factors, including the nature of the information and data, the reason for collecting and processing this information, and any relevant legal or operational retention needs. 

We employ and protect all data with security measures to ensure you that your data is protected and safe. However please be advised that while we take extra measures to protect your data and integrity of your information, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take the proper steps to maintain the security of your account information. We highly recommend that you set a tough to guess password for your registered account with INDIGIFLIX to ensure others from easily guessing your password

1. 6.    Access and correction

INDIGIFLIX provides you with the opportunity to review, remove and modify any personal information that you provided previously please contact us directly by email to make changes to your personal information. 

You may also update your personal information by logging into your INDIGIFLIX account and updating your details by clicking your username at the top right of the page then clicking Settings.

1. 7.    Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below.  All complaints will be considered by INDIGIFLIX and we may seek further information from you to clarify your concerns.  If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.  If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

1. 8.    Overseas transfer

We may disclose the personal information we have to external service providers located overseas for some of the purposes listed in this policy including, without limitation, our data hosting, IT service providers, external technology and billing partners and service providers and other third parties or partners operating in international jurisdictions (e.g. United States and European Union) where you have authorised us to do so. 

We will take reasonable steps to ensure that the recipients of your personal information comply with privacy obligations relating to your personal information. However, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

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1. 9.    How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: admin@indigiflix.com.au